Frequently asked questions

Questions,
answered clearly.

Everything important about creating, exporting, accounts, and Sonachrome Pro.

Can I use Sonachrome for free?

Yes. Free includes 10 selected visual creations every 24 hours, with unlimited direction previews. You can also customize colors and audio response, save favorites, create short share codes, keep up to 3 cloud projects, and export watermark-free video up to 1080p at 60 FPS.

What does Sonachrome Pro unlock?

Pro unlocks unlimited visual creation, the multi-scene Editor and transitions, every remix and advanced control, movable text and artwork layers, up to 50 cloud projects, multi-display mode, and every export quality up to 4K at 60 FPS.

Does Sonachrome upload my music?

No. Your visual projects sync to your account, but uploaded music stays on your device and is not stored in your cloud projects.

What happens if I cancel Pro?

Pro remains active until the end of your current billing period. After that, your account and projects remain available on the Free plan.

Which browser works best?

Use the latest desktop version of Brave or Chrome for the fullest export, fullscreen, device-audio, and multi-display support. Sonachrome also works on mobile for visual creation and editing, but the most demanding tools are designed for desktop.

Can Sonachrome react to live audio?

Yes. On desktop, Sonachrome can listen to audio playing on your device and react in real time. Live audio is designed for realtime visuals; choose an audio file when you want to edit a full song or export a video.

How do Create, Remix, and the Editor differ?

Create visual generates a complete original direction. Remix changes only the selected Shape, Motion, Space, Light, or Color direction while preserving the rest. The Pro Editor arranges multiple visuals across an uploaded track with smooth or instant transitions.

Can I add text and images to a visual?

Yes with Sonachrome Pro. Elements lets you add multiple text and image layers, style and rename them, change their layer order, and move, resize, rotate, or snap them into position directly on the visual.

What can I export?

Free accounts export watermark-free video up to 1080p at 60 FPS. Pro adds 1440p and 4K, multiple aspect ratios, and High or Ultra quality. Sonachrome prefers H.264 MP4 and uses WebM when the browser needs a compatibility format. Video export requires an uploaded audio file rather than live device audio.

How many projects can I save?

Free accounts can keep up to 3 cloud projects and Pro accounts up to 50. Project visuals, edits, and elements sync to your account, but uploaded music remains on your device and may need to be selected again on another device.

How do favorites and visual share codes work?

You can keep up to 40 named favorites in your current browser. Copying a favorite creates a short code another Sonachrome user can paste into Favorites. Share codes expire after 24 hours, while the visual already added to someone's favorites remains in that browser.

How do account verification and password resets work?

Email sign-up and password resets use six-digit codes that expire after 10 minutes. Enter the code inside the Sonachrome account panel; if needed, you can request a new code after the 60-second resend wait.

What happens when I delete my account?

Account deletion is permanent. It removes your account access and cloud projects, deletes active visual share codes, and immediately cancels an active Pro membership. Download or preserve anything you need before confirming deletion.

How can I contact support?

Use the Contact page for account access, billing, technical problems, feedback, or general questions, or email support@sonachrome.com. Never send passwords, full payment-card details, or verification codes.

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